You may return your order within 14 calendar days from the date of delivery, provided:

- The product is unused and in original condition (no scratches, damages, or signs of use)
- All original packaging, accessories, and documentation are included
- Protective films and seals remain intact and unbroken
- You provide the original proof of purchase

We apply a 3% restocking fee (deducted from your refund) to cover inspection and processing costs. This fee is significantly lower than the industry standard (typically 15-20%).

If your device arrives with manufacturing defects or shipping damage:
Contact us within 48 hours of delivery at [email protected]
Provide:
* Clear photos/video of the damage/defect
* Order number and product serial number
* Description of the issue
* We will email you a prepaid return shipping label within 24 hours
Once received, we will:
- Send a brand new replacement immediately (if available)
- Or issue a full refund including original shipping costs

Important: Do not return defective items without our authorization - unauthorized returns will be refused.

Our refund process works as follows:
- Return processing: 1-2 business days after we receive your package
- Quality inspection: 1 business day
- Refund approval: We'll email you confirmation
- Funds return:
- 3-5 business days
Tip: To speed up your refund, ensure all return requirements are met before shipping back.